URTU Learning are developing a bespoke CPC training workshop for drivers. This workshop will be accredited, and will count towards the mandatory CPC training drivers have to undertake. This workshop is designed especially for drivers, which will provide a beneficial range of refresher training and will also focus on good practice for driving and general health.
The workshop will cover several sections, from health and wellbeing to regulation and working hours.
Customer service is a big part of a driver’s job, they come into contact with customers and the general public on a daily basis. Drivers are a key ambassador for their employer in promoting the company brand and its ethos through their role. The workshop will look at genuine customer complaints focusing discussions on things that could go wrong. Delegates will be able to identify the trigger points for how and why these things could go wrong and what they can do to reduce the chance of a complaint. Delegates will also look at the potential impacts this has on the customer, the driver and the company, as well as discussing potential legal consequences.
The health and wellbeing of drivers is very important and this workshop will look at key points in this area. As a driver maintaining a healthy lifestyle can be difficult, drivers can face an increased risk of health problems and these could be caused by poor diet and lack of exercise. This workshop will look at maintaining a balanced diet as well the type of support available from health agencies, and also what support the union and/or management can offer.
In addition to this there will be discussion on mental health, how the rigours of a driving job can affect a driver’s health, and the dangers of not recognising mental health issues early. Getting early support is crucial and the workshop will give you information on external resources including your union, management and external agencies.
This workshop will also look at drivers working hours, tachographs, and at the legal and practical limitation of the tachographs. The workshop will make sure that drivers go away with a fully rounded knowledge of how to work out driving hours, breaks and what to do in the event of a tachograph failing.
We will also cover loading as this is a key part of a driver’s role, we will look at loading and some of the consequences that may happen if a vehicle is not loaded correctly. We will also go through whose responsibility it is to ensure that a vehicle is loaded correctly.
The workshop will close on hazard perception, highlighting how drivers are constantly surrounded by potential hazards, and it will look at some of these hazards. Drivers need to be aware of other vehicles, their legal liability and other potential dangers that are around them.
Once the URTU Learning CPC workshop has gone through its initial testing, the workshop will then become accredited and available to all drivers and course dates will then be published on the URTU Learning website. If you want any further information regarding this workshop please contact one of the project team.